Store Pick-up & Shipping

As COVID-19 continues to impact our communities and our customers, we want to assure you that your health and safety is a top priority. We are following CDC recommendations in our work space on a daily basis to maintain a safe environment.

Store Pick-up

Richmond customers have the option at checkout to select “Headquarters pick-up” as your shipping method. Our location in Short Pump is at The Shoppes at WestGate, located at 11741 W Broad St., Richmond, VA 23233.

At checkout, you will receive an order confirmation email. Pick-ups are typically available within 24 hours during open business days. We will notify you via email that your order is ready for pick-up (please check your spam!). You’re welcome to come into the store to pick-up your order. Your email will also include a phone number to call if you prefer curbside pick-up.

Returns for pick-ups fall under our in-store return policy - you have 10 days from your purchase date to return any non-sale items for store credit.


Orders are processed and shipped via US Postal Service or UPS within 1-3 business days. (We do not ship Saturday-Monday or holidays.) You will receive an email with order confirmation and another email when your order has been shipped. Tracking information will be included in the shipment email (please check your spam).

We are NOT responsible for lost, stolen, or delayed packages by the US Postal Service or UPS. Once orders are fulfilled at our store in Richmond, Va., we rely on the US Postal Service or UPS to successfully deliver them to our customer's door. Please contact your local USPS/UPS for information regarding your package's arrival or delivery. We do NOT issue refunds to credit cards for undelivered orders. 


If there are any damages to your item(s), please email us immediately at Damaged items must be reported within 7 days of the original ship date for online orders.

Please call, text or email us with any questions or concerns at 804-601-0524 or

Painted Tree Boutiques

Store pick-up and shipping is not available for items exclusively located at the Painted Tree Boutiques Midlothian location. Only in-person purchases are available at the Painted Tree.