Woman wearing an olive cable knit sweater dress with tan boots against a gray background
Holiday Joy Starts Here


Confident, effortless, joyful — that’s Erma Jean style.

We make getting dressed for the holiday beautiful, personal, and easy.

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Frequently Asked Holiday Questions

What is the holiday return policy?

Non-final sale items purchased as a gift from November 28 - December 23, 2025 will have an exxtension to be returned by Janurary 8, 2026 for STORE CREDIT ONLY. Otherwise, our normal 10-day return policy applies. See full return details.

The following items may not be returned for any reason: discounted/sale items, accessories (jewelry, scarves, bags, hats, etc.), home décor (paper goods, candles, home goods, etc.), beauty (lotions, lip balms, scrubs, etc.), items discounted due to imperfection/damage.

Gift cards purchased and store credit earned from returns will expire one year from the date issued. (Updated 01/31/25)

How much is shipping and when will I get my order during the holiday period?

Orders over $125 ship FREE in the U.S. For any order below $125, standard shipping (3-4 business days) is available for $6.95, and express shipping (1-2 business days) is available for $8.95. See full shipping policy.

Orders are processed and shipped via US Postal Service or UPS within 1-3 business days. (We do not ship Saturday-Monday or holidays.) You will receive an email with order confirmation and another email when your order has been shipped. Tracking information will be included in the shipment email (please check your spam).

Delivery times vary depending on your location and holiday delays.

Where are you located and what are your hours?

Our location in Short Pump is at The Shoppes at West Gate, located at 11741 W Broad St., Richmond, VA 23233. Visit us in-store during business hours (Tuesday - Thursday 10am-5pm, Friday-Saturday 10am-4pm).

Do you offer personal shopping?

Yes, we love getting to know our customers and helping select the best looks and gifts for them. Simply stop-in, tell us who you're gifting and we'll get to work. Thank of us as your holiday elves!

Is in-store pickup and local delivery available?

Absolutely, Customers may select “Headquarters pick-up” as your shipping method. At checkout, you will receive an order confirmation email. Pick-ups are typically available within 24 hours during open business days. We will notify you via email that your order is ready for pick-up (please check your spam!) If you prefer curbside pick-up, call us when you arrive at (804) 601-0524.

Short Pump, Midlothian and Moseley customers are eligible for local delivery. A $4.95 service fee will be applied to your order. We'll drop your order off at your front door in 1-2 business days and notify you. (Offer applies only to zip codes 23233, 23112, 23120.)